Who we are. About US Prado Hub
Our website address is: https://pradohub.com
Prado Hub Kenya Privacy Notice
Prado Hub Kenya is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR).
Prado Hub Kenya is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
Data protection principles
We will comply with data protection law. This says that the personal information we hold about you must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary for the purposes we have told you about.
- Kept securely.
The kind of information we hold about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
There are “special categories” of more sensitive personal data which require a higher level of protection.
We may collect, store, and use the following categories of personal information about you:
– Personal contact details such as name, addresses, telephone numbers, and personal email addresses.
We do not collect, store and use any “special categories” of more sensitive personal information.
How is your personal information collected?
We collect personal information directly from you.
How we will use information about you
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to perform a contract we have entered into with you.
- Where we need to comply with a legal obligation.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
- Where we need to protect your interests (or someone else’s interests).
- Where it is needed in the public interest or for official purposes.
Situations in which we will use your personal information
We need all the categories of information in the list above (see The kind of information we hold about you) primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.
What we use your personal data for
1. To provide services to you
2. For the performance of our contract with you or to take steps at your request before entering into a contract
3. Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
4. To comply with our legal and regulatory obligations
5. Ensuring business policies are adhered to, eg policies covering security and internet use. For our legitimate interests or those of a third party
6. Operational reasons, such as improving efficiency, training and quality control. For our legitimate interests or those of a third party
7. Ensuring the confidentiality of commercially sensitive information. For our legitimate interests or those of a third party
8. To comply with our legal and regulatory obligations
9. Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, work type or other efficiency measures For our legitimate interests or those of a third party
10. Preventing unauthorised access and modifications to systems For our legitimate interests or those of a third party.
11. Updating and enhancing customer records. For the performance of our contract with you or to take steps at your request before entering into a contract.To comply with our legal and regulatory obligations.For our legitimate interests or those of a third party
12. Statutory returns .To comply with our legal and regulatory obligations
13. Ensuring safe working practices, staff administration and assessments To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party
Marketing our services to:
– existing and former customers;
– third parties who have previously expressed an interest in our services;
– third parties with whom we have had no previous dealings. For our legitimate interests or those of a third party
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your data with third parties, including third-party service providers including finance providers.
We require third parties to respect the security of your data and to treat it in accordance with the law.
We may transfer your personal information outside Kenya.
If we do, you can expect a similar degree of protection in respect of your personal information.
Why might you share my personal information with third parties?
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
How secure is my information with third-party service providers?
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
What about other third parties?
We may share your personal information with other third parties. We may also need to share your personal information with a regulator or to otherwise comply with the law.
We have put in place measures to protect the security of your information. Details of these measures are available upon request.
Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a client of the company we will retain and securely destroy your personal information in accordance with our privacy standard.
Rights of access, correction, erasure, and restriction
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data privacy manager in writing.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our data privacy manager. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
If you have any questions about this privacy notice, please contact us.
A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit the Website. The cookie allows us to identify your computer and find out details about your previous visit.
Detect if you have chosen to view the Website via mobile device or desktop machine.
Gather statistics about how you use the Website, which web pages you visit as well as what other sites you visit before visiting the Website and after the Website.
By continuing to use this Website we will infer that you accept our cookies policy and give Prado Hub Kenya permission to continue serving your browser cookies for the above purposes. We reserve the right to edit, remove or add new cookies or similar technologies at any time and without notification. If you do not want to accept these terms simply discontinue using this Website.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to disallow all or some cookies as well as view the cookies that are currently saved on your computer. To change your cookie settings, we strongly recommend that you refer to your internet browsers manual or manufacturer for instructions on how to use this feature. Alternatively you may choose to visit www.allaboutcookies.org for instructions on how to do this on common browsers.
Please be aware that if you choose to delete, disable or block some or all of the cookies used by this Website, then we cannot guarantee that all of the Website features will continue to function correctly.
Use of Your Information
By using this Website, you agree in entirity that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Website services. These include (without limitation):
Communicating (and personalising such communication) with you
Compiling customer reviews
For any purpose required by law or regulation
Prado Hub Kenya will not be held responsible for any unauthorised images uploaded to any Prado Hub Kenya website. Every care is taken to check images for copyright but we cannot be held responsible if any images are found in Prado Hub Kenya website that might be copyrighted.
Ordering a Car from Prado Hub Kenya Dealer
When placing an order for a car on Prado Hub Kenya either online or by phone, we do not store credit card details however we do share your details with our partners who we feed your stock to.